Terms & Conditions
Last Updated: [1^st August, 2025]

These Terms & Conditions ("Terms”) govern your access to and use of the website, mobile apps, and services offered by Redirect Mall Limited ("Redirect Mall,” "we,” "us,” or "our”). By registering, accessing, or using our services (the "Marketplace” or "Services”), you agree to these Terms and our Privacy Policy. If you do not agree, you may not use our Services.

1. Who We Are

Redirect Mall Limited
Registered in Kenya
Business Address: Rosslyn Mall, Limuru Road, Nairobi. Kenya
Contact / Privacy Email: support@redirectmall.com

We are the data controller for personal data collected via these Terms and your use of the Services.

2. Applicability

2.1 These Terms apply to buyers, sellers, and all users of our Marketplace.
2.2 If you act on behalf of a business, you represent that you have authority to bind that entity to these Terms.

3. Age & Use by Minors

You must be at least 18 years old to register an account or use the Marketplace independently. If you are under 18, you may only use our Services via a parent or guardian, and we may delete any underage data in accordance with our Privacy Policy.

4. Registration & Account Security

4.1 You must give accurate, current, and complete registration information.
4.2 You are responsible for maintaining confidentiality of your username/password.
4.3 You must notify us immediately of any unauthorized account use.

5. Sale & Purchase of Products

5.1 Redirect Mall acts as a platform intermediary between sellers and buyers.
5.2 Each sale is governed by the seller’s terms, the product listing, and these Terms collectively.
5.3 Prices are as listed unless clearly in error.
5.4 You agree to pay all applicable fees, taxes, duties, and charges.

6. Payments, Returns & Refunds

6.1 Payments are processed via approved third-party payment providers. We do not store card details.
6.2 Refunds and returns follow our Refund Policy [link to refund policy page].
6.3 Some products (e.g. health, hygiene) may have limited or no returnsdue to safety or sanitary reasons.

7. Delivery & Risk

7.1 Delivery terms vary and are defined per product listing.
7.2 Risk in goods passes to you upon delivery.
7.3 You must inspect goods upon delivery and report defects within a specified timeframe.

8. Intellectual Property & Licenses

8.1 All content on the Marketplace (text, logos, images, software) is owned or licensed to Redirect Mall.
8.2 You may use site content for personal, non-commercial use only, not republish, distribute, or commercialize unless authorized.
8.3 By posting content (reviews, listings, images), you grant Redirect Mall a nonexclusive, royalty-free, worldwide license to use, display, adapt, and distribute such content.
8.4 You warrant that your content does not infringe third-party rights.

9. Prohibited Uses

You agree not to:

• Use the Marketplace for illegal, fraudulent, or harmful purposes
• Scrape, data mine, harvest data without permission
• Impersonate users or misrepresent affiliation
• Upload viruses, malware, or harmful code
• Violate any intellectual property, privacy, or data protection laws
• Circumvent access controls or security features

10. Disclaimers & Limitation of Liability

10.1 The Marketplace is provided "as is” and "as available”, without warranty of any kind, to the fullest extent permitted by law.
10.2 We exclude all liability for indirect, incidental, consequential losses, except for death or personal injury caused by our negligence, or fraud, or as may not be excluded under applicable law.
10.3 You agree we and our affiliates will not be liable for losses from your use (or inability to use) the Marketplace, save for the exceptions above.

11. Indemnification

You agree to indemnify and hold Redirect Mall harmless from claims, damages, liabilities, losses, and expenses (including legal fees) arising from your breach of these Terms or your misuse of the Services.

12. Termination & Suspension

We may suspend or terminate your account or access, with or without notice, for violations of these Terms. You may also terminate your account via your settings. Upon termination, your obligations and provisions that by nature survive (e.g. indemnity, IP license) will remain in effect.

13. Amendments to Terms

We may revise these Terms from time to time. Material changes will be notified via email or site notice at least 30 days before taking effect. If you do not agree, you may stop using the Services and request deletion of your data.

14. Privacy & Data

Your use of our Services is also governed by our Privacy Policy. In case of conflict between these Terms and the Privacy Policy, thePrivacy Policy prevails for data protection obligations.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of Kenya. Disputes will be subject to the exclusive jurisdiction of Kenyan courts, unless mandatory law requires otherwise.

16. Assignment

Redirect Mall may assign or transfer its rights under these Terms (e.g. in a merger). You may not assign your rights without our prior written consent.

17. Severability & Entire Agreement

If any provision is found unenforceable, it will be severed and the rest remain in full force. These Terms, plus the Privacy Policy and relevant policies (Refund Policy, Cookie Policy, etc.), constitute the entire agreement between you and Redirect Mall.

18. Contact Us

If you have questions, concerns, or want to report abuses, contact:
Email: support@redirectmall.com
Address: Rosslyn Mall, Limuru Road, Nairobi. Kenya