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Terms and Conditions

General Terms and Conditions of Use for Redirect Mall
1.1. "Redirect Mall” is the trading name for Redirect Mall Ltd., which operates the e-commerce platform known as Redirect Mall. The platform offers a website and mobile application ("Marketplace”) along with supporting logistics and payment services for the sale and purchase of goods and services ("Products”) within its designated area of operation.
1.2. These General Terms and Conditions apply to both buyers and sellers using the Marketplace and govern the use of the Marketplace and related services.
1.3. By accessing and using the Marketplace, users agree to be bound by these General Terms and Conditions. If users do not agree, they must not use the services of the Marketplace.
1.4. Business users affirm their authority to bind any associated business entity to these terms, subjecting both the individual and the entity to these terms.
Registration and Account
2.1. Users must be at least 18 years old or have the involvement of a parent or guardian if under 18.
2.2. Account holders are responsible for their login credentials and must report any unauthorized use of their account.
Terms and Conditions of Sale
3.1. The Marketplace facilitates the listing and purchase of products, with sales governed by these terms supplemented by seller-specific terms.
Payments and Refunds
4.1. Payments and refunds are managed according to Redirect Mall’s policies and guidelines, which may be subject to change.
Delivery and Returns
5.1. Delivery terms vary per product, and returns are subject to Redirect Mall’s return policies, with certain limitations for health and safety reasons.
Intellectual Property Rights
6.1. Content on the Marketplace is owned by or licensed to Redirect Mall, with usage rights granted to users under specific conditions.
Use of the Site and Services
7.1. The Marketplace should be used responsibly and in compliance with applicable laws, respecting copyright and data protection laws.
Links and Third-Party Sites
8.1. Users may link to the Marketplace under certain conditions, and Redirect Mall is not responsible for the content of third-party sites linked to or from the Marketplace.
Disclaimers and Liability
9.1. Redirect Mall provides the Marketplace "as is” without any warranty, and its liability is limited as set forth in these terms.
Data Protection and Privacy
10.1. User data will be handled in accordance with Redirect Mall’s privacy policies, with a commitment to protecting personal information.
Changes to Terms
11.1. Redirect Mall may revise these terms, with changes taking effect upon publication on the website.
Governing Law and Jurisdiction
12.1. These terms are governed by the laws of the Uganda, with any disputes subject to the jurisdiction of Uganda courts, unless you are a consumer residing outside the Uganda, in which case local law may apply.
Severability and Assignment
13.1. If any part of these terms is deemed unenforceable, the remaining terms will continue in effect. Redirect Mall may assign these terms, but users may not do so without Redirect Mall’s consent.
Acceptance of Terms
14.1. Use of the Marketplace confirms acceptance of these terms. Users must not use the Marketplace if they do not agree with any part of the terms.
Contact Information
15.1. For any queries or issues, users should contact Redirect Mall via the provided contact methods.