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Frequently Asked Questions (FAQs) - Redirect Mall


1. How do I make a purchase on the Redirect Mall?

To make a purchase, follow these steps:

a)     Visit and choose a product category



b)    Scroll and find the product you want to purchase.







c)     Click on the product to view the product details, choose quantity. Click on Buy Now to proceed or click on Add to Cart to put the product in your shopping cart and continue checking other products.



d)    View you shopping cart details to review and make you are satisfied with the listed products, quantities and total price of the selected products.



e)     Click the checkout button to proceed to fill the shipping information. At this point you will be required to log into your account on the www.redirectmall.comto proceed. Enter your login details if you already have an existing account. Click on the Not Registered yet link to quickly create a new account. You

Note: Existing BWS Platform users should login with the same email and password as used on the BWS Platform.

If the password does not match then click on forgot password above to reset your password.



f)      After logging into your, click on the checkout button and fill in the shipping/delivery address for the order. Then select the shipping method and click on the proceed button








g)     Select to Payment option and click on the confirmbutton to proceed. Choose your payment currency and click on confirm order, complete the payment using any of the available methods for the selected currency. If successful, you will get a confirmation immediately on the payment page and acknowledgement email sent to your account email address.






2. What Payment Options are Available on the Redirect Mall?

You can conveniently pay for your purchases on the Redirect Mall using various payment methods. These include online payments with credit/debit cards (MasterCard, Visa, and more) Bank Transfer, USSD and Mobile Money.


3. Can I Return the Items I Bought from the Redirect Mall?

Yes, you have the option to return items you have purchased from the Redirect Mall. Our refund policy typically allows for returns within a specified period. Please check the return policy for specific details regarding returns and refunds.


4. Can I Get Free Delivery on All My Orders?

Free delivery may be available for customers in specific regions and for items with the "free delivery" tag. However normal shipping charges will be applicable for all products.


5. How Can I Contact Redirect Mall Customer Support?

Our dedicated customer support team is here to assist you. You can reach us by email, to resolve any queries, place orders, or track existing orders. Alternatively, you can also use our online chat feature within the Redirect Mall for convenient assistance.



6. How Can I Become a Seller on the Redirect Mall?

If you are interested in partnering with the Redirect Mall as a seller, you can register and follow the necessary steps to become a seller on our platform. Benefit from our large customer base to reach a wider audience and showcase your products to potential customers.


7. Are there any additional fees when making a purchase through the Redirect Mall?

The Redirect Mall does not typically charge additional fees for making purchases. However, it is important to review the terms and conditions for any potential additional fees, such as shipping costs or taxes.


8. How Does the Redirect Mall Ensure the Security of Customer Information?

The Redirect Mall prioritizes the security of your personal information. We employ encryption and security measures to protect your data during transactions. Additionally, we recommend using secure payment methods and avoiding sharing sensitive information via unsecured channels.


Shop now and enjoy a wide range of offers, discounts, and a seamless online shopping experience on the Redirect Mall!