Returns and Refunds Policy - Redirect Mall

Returns and Refunds Policy

1. Introduction

At Redirect Mall, we strive to provide you with a seamless shopping experience. However, we understand that there may be occasions when you need to return items you have purchased. This Returns and Refunds Policy outlines the conditions under which we accept returns and issue refunds for products purchased on Redirect Mall, on behalf of our sellers. It also specifies cases where returns or refunds may not be accepted.

2. Return Period and Conditions

Subject to the guidelines set forth in this Returns and Refunds Policy, our sellers on Redirect Mall offer returns for most items within 14 days of delivery (the "return period"). We cannot accept returns for any reason after the return period has elapsed. Please note that this policy does not affect your legal rights against the seller. You can return items purchased on Redirect Mall during the return period for the following reasons:

Change of Mind: All product categories except those excluded below.

Correct Size but Doesn't Fit as Expected:Clothing and footwear only.

Item Malfunction After Usage: All product categories except clothing, sports and fitness equipment, and consumables.

Received a Broken or Defective Item: All product categories.

Damaged Packaging: All product categories.

Missing Parts or Accessories: All product categories.

Received a Used or Expired Item: All product categories except software.

Suspected Fake or Inauthentic Item: All product categories.

Wrong Item/Color/Size/Model: All product categories.

We will only accept returns of items that are unworn, unused, and in the same condition as when you received them, including their original packaging and intact seals where applicable. Items that become defective after delivery due to reasonable use, following manufacturer guidelines where applicable, are eligible for return during the return period.

3. Items That Cannot Be Returned

For health and hygiene reasons, certain product categories cannot be returned. You can only request a return and refund if you received the wrong item, a damaged or defective item, or a fake or inauthentic item. Returns or refunds are not applicable if you've simply changed your mind.

We do not accept returns for customized items, items that you have damaged after delivery, or items covered by a warranty. Please refer to the product page for warranty information.

4. Packaging of Returns

When returning an item, it must be in the exact condition you received it from Redirect Mall, with its original packaging, tags, and labels intact (e.g., shoes should be returned in the original shoe box, and seals on items like audio or video recordings or software must not be removed). You should not include any items unrelated to the returned item in the packaging. Ensure that all personal data is removed from the item, and any associated accounts are de-linked. Redirect Mall is not responsible for any items mistakenly included in a returned package or for data breaches resulting from retained personal information.

5. Refunds

If your return is accepted or if you have not received an item you ordered, we aim to refund the purchase price within the specified time frame. In the case of incorrect, defective, or damaged items, you will also be refunded for the full cost of delivery of the returned items upon processing your return.

If the return is not due to a Redirect Mall error or seller error (e.g., a change of mind or incorrect size), you will not receive a refund for delivery fees. The refund request form will detail available payment methods for refund disbursement.

6. Rejected Return and Refund Requests and Forfeiture

All returned items are subject to inspection to verify the provided return reasons. If your return request is not approved, you will not receive a refund of the purchase price or delivery fees. We will make two attempts to redeliver within three business days. If both re-delivery attempts fail, we will notify you that the item will be held for an additional 30 days. Failure to collect the item within this period will result in forfeiture, and Redirect Mall may dispose of it as deemed appropriate (e.g., sale, donation, recycling, or destruction).

7. No Exchange

We do not offer exchanges. If you require a different size or color, please return the unwanted item and place a new order.

8. Additional Information

For further details, please visit the following pages:

How to Create a Return

If you wish to initiate a return for a product purchased from Redirect Mall, please follow these simple steps:

Step 1:Contact Our Support Team Get in touch with our customer support team via support@redirectmall.com within 02 days of receiving your order. Provide your order number and a brief explanation of the reason for the return.

Step 2:Return Authorization Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions on how to return the item. Please ensure that the product is unused and in its original packaging.

Step 3:Pack and Ship Securely pack the item, including all original accessories and documentation. Clearly mark the RA number on the package. Ship the item to the address provided by our support team.

Step 4:Inspection and Refund Once we receive the returned item and inspect it for compliance with our return policy, we will process your refund or replacement as applicable. Refunds will be issued to the original payment method used during the purchase.

Timelines

Our return timelines are designed to ensure a seamless shopping experience for you:

Return Request Window: You can initiate a return within 02 days of receiving your order.

Return Shipping: Please ship the return item within 05 days of receiving your Return Authorization (RA) number.

Refund Processing: Once we receive the returned item, please allow 15 business days for us to inspect and process your refund. 

Frequently Asked Questions (FAQs)

Q1: What items are eligible for return? A1: Most products purchased from Redirect Mall are eligible for return, provided they meet our return policy criteria. Please refer to our Return Policy for detailed information.

Q2: How do I check the status of my return? A2: You can check the status of your return by contacting our customer support team via email support@cc-28.com. Please have your order number and RA number ready for reference.

Q3: Can I exchange a product instead of receiving a refund? A3: Yes, we offer exchange options for eligible products. Please contact our customer support team to discuss your exchange request.

Warranty Policy

At Redirect Mall, we stand behind the quality of our products. Our Warranty Policy ensures your peace of mind:

All products are covered by 30 Days warranty from the date of purchase, unless stated otherwise.

This warranty covers manufacturing defects and malfunctions under normal use conditions.

Damage caused by misuse, accidents, or unauthorized repairs is not covered under the warranty.

To claim warranty service, please contact our customer support team with your proof of purchase.

Please note that specific warranty terms and conditions may vary by product. Refer to the product documentation or contact our support team for more details.

If you need to contact us

Email – Support@redirectmall.com

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